holaplay Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the holaplay website accessible at holaplay.org, including all associated pages, features, games, and services.
• "Account" means the registered player account created by you on the holaplay Platform.
• "Balance" means the total of real money funds held in your holaplay Account at any given time.
• "Bonus Funds" means any promotional credits, free spins, cashback, or other non-cash incentives credited to your Account by holaplay.
• "Wagering Requirement" means the number of times Bonus Funds must be wagered before they become eligible for withdrawal.
• "Game" means any casino game, live dealer game, slot, bingo, or other wagering product available on the holaplay Platform.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body overseeing gaming activities in the Philippines.
• "Philippine Peso" or "₱" means the lawful currency of the Republic of the Philippines, which is the primary currency used on the holaplay Platform.

By completing the holaplay registration process and creating an Account, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with the holaplay Privacy Policy and any game-specific rules published on the Platform.

Your continued use of the holaplay Platform following any amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to ensure you remain aware of any changes.

These Terms apply to all users of the holaplay Platform, including registered players, visitors, and any other persons who access or use the Platform in any capacity.

To be eligible to register and use the holaplay Platform, you must satisfy all of the following conditions:

1. You are at least 21 years of age;
2. You are a resident of or physically located in a jurisdiction where online gambling is lawful;
3. You are not acting on behalf of another person;
4. You do not already hold an existing holaplay Account;
5. You have not previously been excluded from the holaplay Platform or had an Account terminated for breach of these Terms;
6. You are not a current employee, contractor, or immediate family member of an employee or contractor of holaplay or any of its affiliated companies;
7. You are not suffering from a gambling addiction or have been advised by a medical professional to refrain from gambling.

holaplay reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents may result in suspension of your Account and withholding of any pending withdrawals until verification is completed.

To access the full features of the holaplay Platform, you must register for an Account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, email address, and contact number.

You are permitted to hold only one (1) Account on the holaplay Platform. The creation of multiple Accounts by a single individual is strictly prohibited and constitutes a material breach of these Terms. holaplay reserves the right to close all duplicate Accounts and forfeit any associated balances.

You are solely responsible for maintaining the confidentiality of your holaplay login credentials, including your username and password. You must not share your Account credentials with any third party. holaplay will not be liable for any loss or damage arising from unauthorised access to your Account resulting from your failure to keep your credentials secure.

You agree to notify holaplay immediately at [email protected] if you suspect any unauthorised use of your Account or any other breach of security. holaplay recommends enabling two-factor authentication, where available, to enhance the security of your Account.

holaplay reserves the right to verify the identity of any Account holder at any time as part of its Know Your Customer (KYC) obligations. You agree to provide any documentation reasonably requested by holaplay for this purpose, including but not limited to a government-issued photo ID, proof of address, and proof of payment method ownership.

holaplay supports a range of payment methods commonly used by Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. The minimum deposit amount is ₱100. Specific minimum and maximum limits for each payment method are displayed on the cashier page of the Platform.

All deposits must be made from a payment account that is registered in your own name. holaplay does not accept deposits from third-party payment accounts. Any deposit identified as originating from a third-party source may be reversed and the associated Account suspended pending investigation.

Withdrawal requests are processed subject to the following conditions:

• Your Account must be fully verified (KYC complete) before any withdrawal can be processed;
• Withdrawals will only be processed to a payment method previously used to deposit into your Account, or to a verified account in your name;
• Any active Bonus Funds and associated wagering requirements must be settled before real money funds can be withdrawn;
• holaplay reserves the right to conduct additional security checks before processing any withdrawal;
• Processing times vary by payment method; GCash withdrawals are typically processed within minutes, while bank transfers may take one to three business days.

holaplay offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the specific terms and conditions published alongside each promotion, which form part of these Terms & Conditions.

General bonus terms applicable to all holaplay promotions include the following:

• Bonuses are available to eligible players only. holaplay reserves the right to determine eligibility at its sole discretion;
• Each promotion may only be claimed once per player, per household, per IP address, and per device, unless otherwise stated;
• Bonus Funds are credited to a separate bonus balance and cannot be withdrawn until the applicable wagering requirement has been met in full;
• Wagering requirements must be completed within the time period specified for each promotion. Bonus Funds that expire before wagering requirements are met will be forfeited;
• holaplay reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice;
• In the event of any dispute regarding a bonus or promotion, holaplay's decision shall be final and binding.

Players who are found to be abusing the holaplay bonus system — including but not limited to creating multiple Accounts, using automated betting strategies to meet wagering requirements, or colluding with other players — will have their Bonus Funds forfeited and their Accounts suspended.

All games available on the holaplay Platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you confirm that you have read and understood the applicable game rules.

holaplay is committed to providing a fair gaming environment. All random number generator (RNG) based games on the Platform are supplied by licensed game providers whose RNG systems are independently tested and certified for fairness by recognised testing laboratories.

Live dealer games are streamed in real time from professional studios. The outcomes of live dealer games are determined by physical game elements (cards, roulette wheels, dice) and are not subject to RNG manipulation.

In the event of a technical malfunction or disconnection during a game, holaplay will make reasonable efforts to resolve the issue and restore the game to its correct state. Where this is not possible, the affected round may be voided and any wagers refunded. holaplay's decision in such matters is final.

The following conduct is strictly prohibited on the holaplay Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities where applicable:

• Registering more than one Account on the holaplay Platform;
• Providing false, inaccurate, or misleading information during registration or at any other time;
• Using the Platform if you are under 21 years of age;
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or its games;
• Engaging in any form of collusion, match-fixing, or coordinated play designed to gain an unfair advantage;
• Exploiting software bugs, errors, or vulnerabilities in the Platform or any game;
• Engaging in any activity that constitutes money laundering, fraud, or any other criminal offence under Philippine law;
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the holaplay Platform;
• Harassing, threatening, or abusing holaplay staff or other players through any communication channel;
• Using a VPN, proxy, or other means to circumvent geographic restrictions or to disguise your true location.

holaplay is committed to promoting responsible gaming and takes its obligations in this regard seriously. The following responsible gaming tools are available to all registered players via the Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your holaplay Account;
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period;
• Session Time Reminders: Receive notifications after a specified period of continuous play;
• Cooling-Off Period: Temporarily suspend your Account for a period of your choosing (24 hours to 6 weeks);
• Self-Exclusion: Permanently or indefinitely exclude yourself from the holaplay Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

holaplay reserves the right to impose responsible gaming restrictions on any Account where there are reasonable grounds to believe that a player may be experiencing gambling-related harm, without prior notice to the player.

For further information and support on responsible gaming in the Philippines, we encourage players to consult the resources made available by PAGCOR and other recognised support organisations.

All content on the holaplay Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the property of holaplay or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the holaplay Platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from holaplay;
• Use the holaplay name, logo, or branding in any manner that could cause confusion or imply endorsement;
• Create derivative works based on any content from the Platform;
• Use any content from the Platform for commercial purposes.

To the fullest extent permitted by applicable Philippine law, holaplay shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the holaplay Platform or any of its services.

Without limiting the foregoing, holaplay specifically excludes liability for:

• Loss of winnings or profits resulting from technical malfunctions, server downtime, or interruptions to the Platform;
• Losses arising from unauthorised access to your Account due to your failure to maintain the security of your login credentials;
• Any inaccuracy, error, or omission in any content published on the Platform;
• Losses arising from your reliance on information provided on the Platform for any purpose other than entertainment.

holaplay's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your holaplay Account in the thirty (30) days immediately preceding the event giving rise to the claim.

holaplay reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to complete identity verification within a reasonable timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, or other criminal conduct;
• Receipt of a chargeback or payment dispute from your payment provider;
• Reasonable suspicion that the Account is being used by a person under 21 years of age;
• Regulatory requirement or instruction from a competent authority.

Upon termination of your Account for breach of these Terms, holaplay reserves the right to forfeit any remaining Balance, including both real money funds and Bonus Funds, where permitted by applicable law. Where an Account is closed for reasons other than breach, any verified real money Balance will be returned to you via your registered payment method.

You may request the closure of your holaplay Account at any time by contacting our support team. Requests for Account closure will be processed within five (5) business days.

holaplay collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering for a holaplay Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

holaplay will not sell your personal data to third parties. Your data may be shared with third-party service providers engaged by holaplay to operate the Platform, process payments, or fulfil regulatory obligations, subject to appropriate data protection agreements.

For full details on how holaplay handles your personal information, please review the holaplay Privacy Policy.

holaplay reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, holaplay will endeavour to provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the holaplay Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request closure of your Account.

The date of the most recent revision to these Terms is indicated at the top of this page. We recommend that you review these Terms periodically to stay informed of any updates.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of the holaplay Platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

Nothing in this clause shall prevent holaplay from seeking injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect its legitimate interests.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the holaplay Platform, please contact our support team. We aim to respond to all enquiries within 24 hours.

You can reach the holaplay support team via:

• Live Chat: Available 24/7 via the chat widget on the holaplay Platform
• Email: [email protected]

For responsible gaming support, please visit our Responsible Gaming page for a full list of available tools and external support resources.